How To Fix OIJ_EL635 - Ticket &1: Item &2 is not part of this ticket

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_EL - OIL TSW: Messages for TSW Execution Layer

• Message number: 635

• Message text: Ticket &1: Item &2 is not part of this ticket

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_EL635 - Ticket &1: Item &2 is not part of this ticket ?

  The SAP error message OIJ_EL635, which states "Ticket &1: Item &2 is not part of this ticket," typically occurs in the context of SAP's Oil and Gas (OIJ) module, particularly when dealing with service tickets or maintenance orders. This error indicates that the item you are trying to process or reference is not associated with the specified ticket.
  Cause:
  
  Incorrect Item Reference: The item you are trying to access or modify is not linked to the ticket you are working with. This could happen if the item was not included when the ticket was created.
  Data Entry Error: There may have been a mistake in entering the ticket number or item number, leading to a mismatch.
  Ticket Status: The ticket may have been closed or completed, and the item cannot be modified or referenced anymore.
  System Configuration: There may be configuration issues in the system that prevent the item from being recognized as part of the ticket.
  
  Solution:
  
  Verify Ticket and Item Association: Check the details of the ticket and ensure that the item you are trying to reference is indeed part of that ticket. You can do this by reviewing the ticket details in the system.
  Correct Data Entry: Double-check the ticket number and item number you are using. Ensure that they are entered correctly and correspond to the correct records.
  Check Ticket Status: Ensure that the ticket is still open and has not been closed or completed. If it has been closed, you may need to create a new ticket or reopen the existing one if your system allows it.
  Consult Documentation: Review any relevant documentation or user manuals for the specific processes related to tickets and items in your SAP OIJ system.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or system administrator for further assistance. They may need to investigate the configuration or data integrity in the system.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message. SAP frequently releases updates and fixes for known issues.
  User Permissions: Ensure that you have the necessary permissions to access and modify the ticket and its associated items.
  Training and Documentation: Familiarize yourself with the processes and workflows related to ticket management in your organization’s SAP OIJ implementation.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.