How To Fix OIJ_EL623 - Ticket number is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_EL - OIL TSW: Messages for TSW Execution Layer

• Message number: 623

• Message text: Ticket number is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_EL623 - Ticket number is missing ?

  The SAP error message OIJ_EL623, which indicates that the "Ticket number is missing," typically occurs in the context of the SAP Oil and Gas (OIJ) module. This error suggests that a required field, specifically the ticket number, has not been filled in during a transaction or process.
  Cause:
  
  Missing Input: The most common cause is that the user did not enter a ticket number in the relevant field when trying to process a transaction.
  Configuration Issues: There may be configuration settings in the SAP system that require a ticket number for certain transactions, and if these settings are not properly configured, it can lead to this error.
  Data Entry Errors: Users may inadvertently skip the ticket number field or enter it incorrectly.
  System Bugs: In some cases, there may be bugs or issues in the SAP system that prevent the ticket number from being recognized.
  
  Solution:
  
  Check Input Fields: Ensure that the ticket number field is filled in correctly. If it is a mandatory field, make sure to enter a valid ticket number before proceeding.
  Review Configuration: If you have access, check the configuration settings in the SAP system to ensure that the ticket number is set as a required field for the relevant transactions.
  User Training: Provide training or guidance to users on the importance of entering the ticket number and how to do it correctly.
  Consult Documentation: Refer to SAP documentation or help files for specific instructions related to the transaction you are trying to perform.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches that may address this specific error.
  Transaction Codes: Familiarize yourself with the transaction codes related to the Oil and Gas module that may involve ticket numbers.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  Testing: If possible, test the transaction in a development or sandbox environment to replicate the issue and identify the exact cause.
  
  By following these steps, you should be able to resolve the OIJ_EL623 error and successfully process your transactions in SAP.