How To Fix OIJ_EL604 - Load end date and load end time of the original ticket are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_EL - OIL TSW: Messages for TSW Execution Layer

• Message number: 604

• Message text: Load end date and load end time of the original ticket are missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_EL604 - Load end date and load end time of the original ticket are missing ?

  The SAP error message OIJ_EL604, which indicates that the load end date and load end time of the original ticket are missing, typically occurs in the context of SAP Oil and Gas (OIJ) when dealing with logistics and ticketing processes. This error suggests that the system is expecting certain date and time fields to be populated but finds them empty.
  Cause:
  
  Missing Data: The original ticket that is being referenced does not have the load end date and load end time fields filled in. This could be due to data entry errors or incomplete data migration.
  Configuration Issues: There may be issues with the configuration of the ticketing process in the SAP system, leading to the requirement for these fields not being enforced correctly.
  Process Flow: The process flow may not have been followed correctly, leading to the creation of a ticket without the necessary information.
  
  Solution:
  
  
  Check Original Ticket: 
  
  Navigate to the original ticket in the system and verify if the load end date and load end time fields are populated. If they are missing, you will need to update the ticket with the correct information.
  
  
  
  Data Entry: 
  
  If the fields are empty, enter the appropriate load end date and load end time based on the logistics process and business requirements.
  
  
  
  Review Configuration: 
  
  If this issue occurs frequently, review the configuration settings related to ticket creation and processing in the SAP OIJ module. Ensure that the system is set up to require these fields when creating or processing tickets.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for specific guidance on handling tickets in the OIJ module. This may provide insights into best practices and required fields.
  
  
  
  User Training: 
  
  Ensure that users involved in the ticketing process are trained on the importance of filling in all required fields to prevent this error from occurring in the future.
  
  
  
  Error Handling: 
  
  Implement error handling procedures to catch such issues early in the process, possibly through validation checks before ticket submission.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates that could resolve underlying issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP OIJ that pertain to ticket management, such as creating, editing, or viewing tickets.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By addressing the missing data and ensuring proper configuration and training, you can resolve the OIJ_EL604 error and improve the overall efficiency of the ticketing process in your SAP system.