How To Fix OIJ_EL104 - Combination of ticket purpose and ticket version not supported.

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_EL - OIL TSW: Messages for TSW Execution Layer

• Message number: 104

• Message text: Combination of ticket purpose and ticket version not supported.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_EL104 - Combination of ticket purpose and ticket version not supported. ?

  The SAP error message OIJ_EL104: Combination of ticket purpose and ticket version not supported typically occurs in the context of SAP's Oil and Gas Industry (OIJ) solutions, particularly when dealing with ticketing processes related to logistics, transportation, or inventory management.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Incompatible Ticket Purpose and Version: The ticket purpose (e.g., whether the ticket is for a delivery, return, etc.) does not match the expected version of the ticket. Each ticket purpose may have specific versions that are valid, and using an unsupported combination will trigger this error.
  
  
  Configuration Issues: There may be configuration settings in the system that do not align with the ticketing process being executed. This could involve settings in the customizing of the ticketing module.
  
  
  Data Entry Errors: Incorrect data entry when creating or processing the ticket can lead to this error. This includes selecting the wrong ticket type or version.
  
  
  System Updates or Changes: If there have been recent updates or changes to the system, it may have affected the compatibility of ticket purposes and versions.
  
  
  Solution:
  To resolve the OIJ_EL104 error, consider the following steps:
  
  
  Check Ticket Purpose and Version: Verify that the ticket purpose you are trying to use is compatible with the version of the ticket. Consult the documentation or configuration settings to ensure you are using the correct combination.
  
  
  Review Configuration Settings: Go to the customizing settings in SAP (transaction SPRO) and check the configuration for ticketing. Ensure that the ticket purposes and versions are correctly defined and supported.
  
  
  Data Validation: Double-check the data entered when creating or processing the ticket. Ensure that all required fields are filled out correctly and that the selected options are valid.
  
  
  Consult Documentation: Refer to SAP documentation or help resources specific to the Oil and Gas Industry solution for guidance on ticket purposes and versions.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance. They may have access to logs or additional tools to diagnose the issue.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates regarding ticketing processes in the OIJ module.
  Training and Documentation: Ensure that users involved in ticket processing are trained on the correct procedures and understand the implications of ticket purposes and versions.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the OIJ_EL104 error in your SAP system.