How To Fix OIJ_EL006 - Ticket & deleted.

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_EL - OIL TSW: Messages for TSW Execution Layer

• Message number: 006

• Message text: Ticket & deleted.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_EL006 - Ticket & deleted. ?

  The SAP error message OIJ_EL006, which states "Ticket & deleted," typically occurs in the context of the SAP Oil and Gas (OIJ) module. This error indicates that a specific ticket (which could refer to a service order, maintenance ticket, or similar) has been deleted and is no longer available for processing.
  Cause:
  
  Deletion of Ticket: The primary cause of this error is that the ticket you are trying to access or process has been deleted from the system. This could happen due to user action or as part of a data cleanup process.
  Data Integrity Issues: Sometimes, inconsistencies in the database or issues during data migration can lead to tickets being marked as deleted or not being found.
  Authorization Issues: In some cases, the user may not have the necessary permissions to view or access the ticket, leading to confusion about its status.
  
  Solution:
  
  Verify Ticket Status: Check the status of the ticket in the system. If it has indeed been deleted, you may need to create a new ticket or restore the deleted ticket if possible.
  Check for Authorizations: Ensure that you have the necessary authorizations to view or process the ticket. If not, contact your system administrator to grant the required permissions.
  Consult with IT Support: If you believe the ticket should still exist, consult with your IT support team or SAP Basis team to investigate further. They can check the database logs and see if there was an unintended deletion or if there are any underlying issues.
  Review System Logs: Look into the system logs for any related error messages or warnings that could provide more context about why the ticket was deleted.
  Recreate the Ticket: If the ticket is confirmed deleted and cannot be restored, you may need to recreate it based on the original information.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP documentation for the OIJ module to understand the ticketing process and any specific configurations that might affect ticket management.
  User Training: Ensure that users are trained on the proper procedures for handling tickets to minimize accidental deletions.
  
  If the issue persists after following these steps, it may be beneficial to escalate the matter to SAP support for further assistance.