How To Fix OD760 - External ticket number is missing.

OD760 - Overview

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 760

• Message text: External ticket number is missing.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD760 - External ticket number is missing. ?

  The SAP error message OD760, which states "External ticket number is missing," typically occurs in the context of SAP's Customer Relationship Management (CRM) or Service Management (SM) modules. This error indicates that a required external ticket number, which is often used for integration with external systems or for tracking purposes, is not provided in the transaction or document being processed.
  
  Cause:
  
  Missing Data: The external ticket number field is left blank when creating or processing a service order, ticket, or similar document.
  
  Configuration Issues: The system may not be properly configured to handle external ticket numbers, or the integration with external systems may not be set up correctly.
  User Input Error: Users may not be aware that the external ticket number is a required field, leading to incomplete data entry.
  
  
  Solution:
  
  Check Required Fields: Ensure that the external ticket number field is filled in when creating or processing the relevant document. This may involve reviewing the