How To Fix OD714 - Ticket purpose & not allowed with this transaction.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 714

• Message text: Ticket purpose & not allowed with this transaction.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OD714 - Ticket purpose & not allowed with this transaction. ?

  The SAP error message OD714, which states "Ticket purpose & not allowed with this transaction," typically occurs when there is a mismatch between the ticket purpose and the transaction being executed in the SAP system. This error is often encountered in the context of service management or customer service modules, where tickets (or service requests) are created and processed.
  Cause:
  
  Incompatible Ticket Purpose: The ticket purpose you are trying to use is not allowed for the specific transaction you are attempting to perform. Each transaction in SAP may have specific ticket purposes that are valid for it.
  Configuration Issues: The configuration settings in the SAP system may not allow the selected ticket purpose for the transaction type you are using.
  Authorization Issues: The user may not have the necessary authorizations to use the selected ticket purpose with the transaction.
  
  Solution:
  
  Check Ticket Purpose: Verify that the ticket purpose you are trying to use is valid for the transaction. You can do this by checking the configuration settings in the SAP system or consulting with your SAP administrator.
  Change Ticket Purpose: If the ticket purpose is indeed incompatible, consider changing it to a valid one that is allowed for the transaction you are executing.
  Review Configuration: If you have access, review the configuration settings related to ticket purposes and transaction types in the SAP Customizing Implementation Guide (IMG). This may involve checking the settings under:
  
  Customer Service or Service Management modules.
  Look for settings related to ticket management and transaction types.
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to perform the transaction with the selected ticket purpose. This may involve checking user roles and authorizations in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on ticket purposes and their allowed transactions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP Notes often provide solutions or workarounds for specific error messages.
  Transaction Codes: Familiarize yourself with the relevant transaction codes related to service management or ticketing in SAP, as this can help in troubleshooting.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your specific system configuration.
  
  By following these steps, you should be able to identify the cause of the OD714 error and implement a suitable solution.