How To Fix OD113 - A deleted ticket with the same name already exists.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 113

• Message text: A deleted ticket with the same name already exists.

What causes this issue?

A deleted ticket exists with the same name.

System Response

You can recover that ticket or create a ticket with a different number

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OD113 - A deleted ticket with the same name already exists. ?

  The SAP error message OD113, which states "A deleted ticket with the same name already exists," typically occurs in the context of SAP Solution Manager or SAP IT Service Management (ITSM) when you are trying to create a new ticket (or incident) with a name or identifier that has already been used for a ticket that has been deleted.
  Cause:
  
  Duplicate Ticket Name: The system is designed to prevent the creation of new tickets with the same identifier as a previously deleted ticket. This is to maintain data integrity and avoid confusion in ticket tracking.
  System Configuration: The system may be configured to retain certain metadata about deleted tickets, including their names or identifiers, which can lead to this error if you attempt to reuse the same name.
  
  Solution:
  
  Use a Different Ticket Name: The simplest solution is to create a new ticket with a different name or identifier that has not been used before.
  Check for Deleted Tickets: If you need to reference the deleted ticket, you can check the ticket history or logs to find the details of the deleted ticket. This can help you understand why the name is still causing conflicts.
  System Configuration Review: If this issue is recurring and problematic, consider reviewing the system configuration with your SAP Basis or Solution Manager administrator. They may be able to adjust settings related to ticket management.
  Database Cleanup: In some cases, a database cleanup or maintenance task may be necessary to remove remnants of deleted tickets from the system. This should be done with caution and typically requires the involvement of an SAP Basis administrator.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that may address known issues.
  Documentation: Review the SAP documentation for your specific version of Solution Manager or ITSM for best practices on ticket management.
  Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. They can provide more detailed guidance based on your specific system configuration and version.
  
  By following these steps, you should be able to resolve the OD113 error and continue with your ticket management processes in SAP.