How To Fix OD108 - This ticket cannot be deleted.

SAP Error Message - Details

• Message type: E = Error

• Message class: OD - IS-Oil: TSW Traders' and Schedulers' Workbench messages

• Message number: 108

• Message text: This ticket cannot be deleted.

What causes this issue?

Only the following tickets can be deleted:
- Those with a status of "received"
- Those which have been saved without validation
- With a status of "checked"
- With a status of "processed", but not updated
- With a status of "processed" and not "updated", and no documents
generated.
- With status of "processed" and not "updated", where an error
occurred in generating the first document.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OD108 - This ticket cannot be deleted. ?

  The SAP error message OD108, which states "This ticket cannot be deleted," typically occurs in the context of SAP Solution Manager or SAP IT Service Management (ITSM) when attempting to delete a service ticket or incident. Here are some common causes, solutions, and related information for this error:
  Causes:
  
  Status of the Ticket: The ticket may be in a status that does not allow deletion. For example, if the ticket is already closed or has been processed in a way that prevents deletion.
  Authorization Issues: The user attempting to delete the ticket may not have the necessary authorizations or roles assigned to perform deletion actions.
  Dependencies: The ticket may have dependencies or linked objects (like change requests or other tickets) that prevent it from being deleted.
  System Configuration: Certain configurations in the SAP system may restrict the deletion of tickets based on business rules or settings.
  
  Solutions:
  
  Check Ticket Status: Verify the status of the ticket. If it is closed or in a status that does not allow deletion, you may need to change its status or follow the appropriate process to handle it.
  Review Authorizations: Ensure that the user has the necessary authorizations to delete tickets. This may involve checking user roles and permissions in the SAP system.
  Check for Dependencies: Investigate if there are any linked objects or dependencies associated with the ticket. If so, you may need to resolve those dependencies before deletion.
  Consult Configuration Settings: Review the configuration settings in the SAP system related to ticket management. There may be specific rules that govern the deletion of tickets.
  Use Alternative Methods: If deletion is not possible, consider other options such as marking the ticket as resolved or closed, or archiving it if applicable.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on ticket management.
  Documentation: Refer to the official SAP documentation for IT Service Management or Solution Manager for detailed processes and guidelines on handling tickets.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the OD108 error and take appropriate action to resolve it.