How To Fix OC720 - Unknown error in OTWS detail processing - contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: OC - IS-Oil: BDRP Bulk Distribution Requirement Planning messages

• Message number: 720

• Message text: Unknown error in OTWS detail processing - contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OC720 - Unknown error in OTWS detail processing - contact system administrator ?

  The SAP error message "OC720 Unknown error in OTWS detail processing - contact system administrator" typically indicates an issue related to the Online Transaction Processing (OLTP) system, particularly in the context of the Order to Cash (OTC) or Order to Warehouse (OTWS) processes. This error can arise from various underlying causes, and resolving it may require a systematic approach.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the system related to the OTWS process.
  Data Integrity Problems: Inconsistent or corrupt data in the database that the OTWS process relies on.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  System Bugs: There may be a bug in the SAP software that is causing the error.
  Network Issues: Problems with network connectivity that affect communication between different components of the SAP system.
  Performance Issues: High system load or performance bottlenecks that lead to timeouts or failures in processing.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the OTWS process to ensure they are set up correctly. This may involve checking transaction codes related to OTWS configuration.
  Data Validation: Run data validation checks to identify and correct any inconsistencies or corrupt data in the relevant tables.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to execute the transaction. Adjust roles and permissions as necessary.
  Review Logs: Check the system logs (transaction codes like SLG1 for application logs) for more detailed error messages that can provide insights into the root cause.
  System Updates: Ensure that the SAP system is up to date with the latest patches and updates, as these may contain fixes for known bugs.
  Performance Monitoring: Monitor system performance and resource usage to identify any bottlenecks. Consider optimizing database performance or increasing system resources if necessary.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, it may be necessary to contact SAP support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and ST22 (Dump Analysis) to gather more information about the error.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Documentation: Review SAP documentation related to OTWS processes for best practices and configuration guidelines.
  
  By following these steps, you should be able to diagnose and potentially resolve the "OC720 Unknown error in OTWS detail processing" error in your SAP system.