How To Fix OC261 - Customer linked to location & - SO characteristics found for customer

SAP Error Message - Details

• Message type: E = Error

• Message class: OC - IS-Oil: BDRP Bulk Distribution Requirement Planning messages

• Message number: 261

• Message text: Customer linked to location & - SO characteristics found for customer

What causes this issue?

The customer is linked to the business location &V1& as a business
partner.
The system found storage object characteristics defined for the
customer, but not for the business location.

System Response

The system lets you maintain the storage object characteristics defined
for the customer business partner.

How to fix this error?

The customer should not have to 'inherit' characteristics which
are defined for the business location, unless you want this to happen.
If you want the characteristics defined for the location to be used for
the customer, remove the characteristics segments which are defined for
the customer and define them for the business location.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OC261 - Customer linked to location & - SO characteristics found for customer ?

  The SAP error message OC261 indicates that there is a problem related to the customer and the sales order (SO) characteristics linked to a specific location. This error typically arises in the context of sales and distribution (SD) processes, particularly when trying to create or process sales orders.
  Cause:
  The error message OC261 usually occurs due to one or more of the following reasons:
  
  
  Customer Master Data Issues: The customer master data may not be correctly set up for the specific location or sales area. This can include missing or incorrect information in the customer master record.
  
  
  Sales Area Configuration: The sales area (which includes the sales organization, distribution channel, and division) may not be properly configured for the customer. If the sales area does not match the characteristics required for the sales order, this error can occur.
  
  
  Location-Specific Settings: There may be specific settings or restrictions related to the location that are not aligned with the customer or the sales order being processed.
  
  
  Missing Sales Order Characteristics: The sales order may require certain characteristics (like specific pricing, terms, or conditions) that are not defined for the customer at the specified location.
  
  
  Solution:
  To resolve the OC261 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or VD03 for sales area data).
  Ensure that the customer is correctly set up for the relevant sales area and location.
  Verify that all necessary fields are filled out correctly.
  
  
  
  Review Sales Area Configuration:
  
  Check the configuration of the sales area in the SAP system (transaction code OVX5 for sales area determination).
  Ensure that the sales organization, distribution channel, and division are correctly assigned to the customer.
  
  
  
  Examine Location-Specific Settings:
  
  Review any location-specific settings that may affect the customer or sales order.
  Ensure that the location is valid and that there are no restrictions preventing the processing of the sales order.
  
  
  
  Check Sales Order Characteristics:
  
  Review the sales order for any missing characteristics or requirements.
  Ensure that all necessary conditions, pricing, and terms are defined for the customer.
  
  
  
  Consult Documentation or Support:
  
  If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, OVX5, and VA01 (to create sales orders).
  SAP Notes: Check for any SAP Notes related to error OC261 for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify customer and sales order data.
  
  By following these steps, you should be able to identify and resolve the cause of the OC261 error in SAP.