How To Fix OB220 - Invalid change of excise duty group in context of CRM integration

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 220

• Message text: Invalid change of excise duty group in context of CRM integration

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB220 - Invalid change of excise duty group in context of CRM integration ?

  The SAP error message OB220, which indicates "Invalid change of excise duty group," typically arises in the context of SAP systems when there is an inconsistency or an invalid operation related to excise duty groups during transactions, particularly in the integration between SAP ERP and SAP CRM.
  Cause:
  
  Inconsistent Data: The error often occurs when there is an attempt to change the excise duty group for a material or transaction that is not allowed due to existing data inconsistencies.
  Configuration Issues: Incorrect configuration of excise duty groups in the system can lead to this error. This includes settings in the material master, pricing procedures, or tax codes.
  Integration Issues: If the integration between SAP CRM and SAP ERP is not properly set up, it can lead to discrepancies in the data being transferred, causing this error.
  Document Status: The status of the document (e.g., sales order, delivery) may not allow changes to the excise duty group if it has already been processed or posted.
  
  Solution:
  
  Check Configuration: Review the configuration of excise duty groups in the system. Ensure that the excise duty groups are correctly defined and assigned to the relevant materials and transactions.
  Data Consistency: Verify the data consistency between SAP CRM and SAP ERP. Check if the excise duty group in the CRM system matches the one in the ERP system for the relevant materials.
  Review Document Status: Ensure that the document you are trying to change is in a status that allows modifications. If the document is already processed, you may need to create a new document or reverse the existing one.
  Error Logs: Check the error logs for more detailed information about the error. This can provide insights into what specifically is causing the issue.
  Consult Documentation: Refer to SAP documentation or notes related to excise duty groups and CRM integration for any specific guidelines or known issues.
  Testing: If changes are made to the configuration or data, conduct thorough testing to ensure that the issue is resolved and does not recur.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to excise duty configuration (e.g., OB40 for tax codes, OBCO for excise duty groups).
  Integration Settings: Review the integration settings between SAP CRM and SAP ERP, particularly focusing on how excise duties are handled during data transfer.
  User Roles and Authorizations: Ensure that the user attempting to make changes has the necessary authorizations to modify excise duty groups.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM and ERP integration.