How To Fix OB170 - On entry of both license numbers, the internal takes precedence

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 170

• Message text: On entry of both license numbers, the internal takes precedence

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OB170 - On entry of both license numbers, the internal takes precedence ?

  The SAP error message OB170 indicates that there is a conflict between two license numbers entered in the system. Specifically, it means that when both a license number and an internal number are provided, the system prioritizes the internal number over the license number. This can occur in various contexts, such as during the configuration of financial accounting or when entering data related to tax or legal compliance.
  Cause:
  
  Data Entry Conflict: The error arises when both a license number and an internal number are entered in a transaction or configuration setting, leading to ambiguity about which number should be used.
  System Configuration: The system is designed to prioritize internal numbers for certain processes, which may not align with user expectations or requirements.
  Incorrect Settings: There may be incorrect settings in the configuration of the relevant module, leading to this conflict.
  
  Solution:
  
  Review Input: Check the entries made in the transaction or configuration. Ensure that only one of the two numbers (license number or internal number) is entered, depending on what is required for the specific process.
  Configuration Settings: If the error persists, review the configuration settings in the relevant SAP module (e.g., Financial Accounting, Tax Configuration) to ensure that they are set up correctly. You may need to consult with your SAP administrator or a functional consultant.
  Documentation: Refer to SAP documentation or help resources for guidance on the specific transaction or configuration you are working with. This can provide insights into the expected input and any constraints.
  Testing: After making changes, test the transaction again to ensure that the error does not reoccur.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can provide insights or solutions.
  Training: If this error is common in your organization, consider providing training for users on the correct data entry procedures to avoid conflicts in the future.
  
  By addressing the cause of the error and following the suggested solutions, you should be able to resolve the OB170 error message effectively.