How To Fix OB112 - Required entry (customer number or customer tax group) not made

SAP Error Message - Details

• Message type: E = Error

• Message class: OB - IS-OIL Downstream TDP messages

• Message number: 112

• Message text: Required entry (customer number or customer tax group) not made

What causes this issue?

You have not entered the customer number or the customer group for
which the license is valid.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify the customer or customer tax group for which the license
applies.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OB112 - Required entry (customer number or customer tax group) not made ?

  The SAP error message OB112 indicates that a required entry for either the customer number or the customer tax group has not been made in a transaction. This error typically occurs when you are trying to post a document or perform an action that requires customer-related information, but that information is missing.
  Cause:
  
  Missing Customer Number: The transaction requires a specific customer number to be entered, but it has not been provided.
  Missing Customer Tax Group: The customer tax group, which is necessary for tax calculations, has not been specified.
  Configuration Issues: There may be issues with the configuration of customer master data or tax settings in the system.
  Data Entry Errors: The user may have overlooked entering the required fields during data entry.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Ensure that the customer number is correctly entered in the relevant field.
  Verify that the customer master data is complete and correctly configured, including the tax group.
  
  
  
  Enter Required Information:
  
  If you are in a transaction that requires a customer number or tax group, make sure to fill in these fields before proceeding.
  If you are using a specific transaction code, ensure that you are following the correct steps to enter customer-related information.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the SAP system for customer master data and tax settings. Ensure that the necessary fields are marked as required in the configuration.
  If you have access, you can review the settings in transaction codes like OBD2 (for tax classification) or XD01 (for customer master data).
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on the specific transaction you are working with. This can provide insights into what information is required.
  
  
  
  User Training:
  
  If this error is common among users, consider providing training or documentation to ensure that all necessary fields are filled out correctly during data entry.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, FD01, and FD02 for creating and changing customer master data.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that all required fields are filled out correctly and that the customer master data is properly configured, you should be able to resolve the OB112 error.