How To Fix OA490 - SAP ArchiveLink request management; no requests exist

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 490

• Message text: SAP ArchiveLink request management; no requests exist

What causes this issue?

A request was to be accessed in the SAP ArchiveLink request management.
The request with the ID specified does not exist.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA490 - SAP ArchiveLink request management; no requests exist ?

  The SAP error message OA490 indicates that there are no requests available in the ArchiveLink request management system. This can occur for several reasons, and understanding the cause is essential for finding a solution. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  
  No Requests Created: There may simply be no requests created in the ArchiveLink system. This can happen if the documents or data that should be archived have not been processed or if the archiving job has not been executed.
  
  
  Incorrect Selection Criteria: The selection criteria used to search for requests may be too restrictive or incorrect, leading to no results being found.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view the requests in ArchiveLink.
  
  
  Configuration Issues: There may be configuration issues with the ArchiveLink setup, such as missing or incorrect settings in the ArchiveLink administration.
  
  
  Data Deletion: Requests may have been deleted or archived, leading to the absence of requests in the system.
  
  
  Solutions:
  
  
  Check for Existing Requests: Verify if any requests have been created. You can do this by checking the relevant transaction codes (e.g., OAC0 for ArchiveLink administration) to see if any documents or requests exist.
  
  
  Review Selection Criteria: Ensure that the selection criteria you are using to search for requests are correct. Try broadening the criteria to see if any requests appear.
  
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access ArchiveLink requests. This can be done by reviewing the user roles and authorizations in the SAP system.
  
  
  Review Configuration: Check the ArchiveLink configuration settings to ensure that everything is set up correctly. This includes verifying the archive object settings and ensuring that the archiving process is functioning as expected.
  
  
  Consult Logs: Look at the system logs or ArchiveLink logs for any errors or warnings that might indicate issues with the archiving process.
  
  
  Run Archiving Jobs: If no requests exist because the archiving job has not been run, schedule and execute the relevant archiving jobs to create requests.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  OAC0: ArchiveLink Administration
  SARA: Archive Administration
  OAWD: Document Management System (DMS) for managing documents.
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to ArchiveLink and the specific error message OA490.
  
  
  Documentation: Review SAP documentation on ArchiveLink for best practices and troubleshooting steps.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or ArchiveLink administrator for further assistance.