How To Fix OA294 - Document display is not supported on this front end

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 294

• Message text: Document display is not supported on this front end

What causes this issue?

Displaying stored documents from the SAPGUI for JAVA is not currently
supported.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use either the SAPGUI for Windows or the SAPGUI for HTML for displaying
stored documents

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA294 - Document display is not supported on this front end ?

  The SAP error message OA294, which states "Document display is not supported on this front end," typically occurs when you are trying to access a document (such as a PDF or other file types) using a front-end application or device that does not support the required document display functionality.
  Cause:
  
  Unsupported Front-End: The front-end application or device you are using may not support the document display feature. This is common with certain web browsers, mobile devices, or older versions of SAP GUI.
  Missing or Incorrect Configuration: The SAP system may not be configured correctly to handle document display requests, or the necessary components may not be installed.
  File Type Issues: The document type you are trying to access may not be supported by the front-end application.
  Network Issues: Sometimes, network restrictions or issues can prevent the document from being displayed properly.
  
  Solution:
  
  Use a Supported Front-End: Ensure that you are using a compatible version of SAP GUI or a supported web browser. If you are using a mobile device, try accessing the document from a desktop or laptop.
  Check Configuration: Verify that the SAP system is configured correctly for document management. This may involve checking settings in transaction codes like OAC0 (for Archive Management) or OAWD (for Document Management).
  Update Software: Make sure that your SAP GUI or web browser is up to date. Sometimes, simply updating to the latest version can resolve compatibility issues.
  Check File Type: Ensure that the document type you are trying to access is supported. If it is a custom or unusual file type, consider converting it to a more common format (like PDF).
  Network Settings: If you suspect network issues, check your network settings or consult with your IT department to ensure that there are no restrictions preventing document access.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to document display errors. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review SAP documentation related to document management and display settings for your specific version of SAP.
  User Permissions: Ensure that you have the necessary permissions to access and display documents in the SAP system.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact your SAP support team for further assistance.