How To Fix OA069 - Queue: Selected action not supported (allowed: "D" "d" "C" "c")

SAP Error Message - Details

• Message type: E = Error

• Message class: OA - SAP ArchiveLink: Messages for SAP ArchiveLink

• Message number: 069

• Message text: Queue: Selected action not supported (allowed: "D" "d" "C" "c")

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OA069 - Queue: Selected action not supported (allowed: "D" "d" "C" "c") ?

  The SAP error message OA069 indicates that the selected action for a queue is not supported. The message specifies that the allowed actions are "D" (Delete), "d" (Delete), "C" (Change), and "c" (Change). This error typically occurs in the context of processing queues in SAP, such as in the context of workflow or background processing.
  Cause:
  The error is triggered when a user attempts to perform an action on a queue that is not permitted. This could happen due to several reasons:
  
  Incorrect Action: The user may have selected an action that is not allowed for the current state of the queue.
  User Permissions: The user may not have the necessary permissions to perform the action they are attempting.
  Queue Status: The queue may be in a status that does not allow the selected action (e.g., it may be locked or already processed).
  System Configuration: There may be configuration settings in the SAP system that restrict certain actions based on business rules.
  
  Solution:
  To resolve the OA069 error, consider the following steps:
  
  
  Check Selected Action: Ensure that you are selecting one of the allowed actions ("D", "d", "C", "c"). If you are trying to perform a different action, you will need to select one of the permitted options.
  
  
  Review Queue Status: Check the status of the queue you are trying to process. If it is locked or in a state that does not allow changes, you may need to wait until it is available or consult with your system administrator.
  
  
  User Permissions: Verify that you have the necessary permissions to perform the action. If you do not have the required authorization, contact your SAP security administrator to request the appropriate access.
  
  
  Consult Documentation: Review any relevant SAP documentation or help files that pertain to the specific transaction or process you are working with. This may provide additional insights into the allowed actions and their contexts.
  
  
  System Configuration: If you suspect that the issue may be related to system configuration, consult with your SAP Basis or configuration team to ensure that the system settings align with your business processes.
  
  
  Error Logs: Check the SAP error logs for any additional information that may provide context for the error. This can help in diagnosing the underlying issue.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the SAP Help Portal for documentation related to the specific module or transaction you are working with, as it may contain information about queue processing and allowed actions.
  
  By following these steps, you should be able to identify the cause of the OA069 error and take appropriate action to resolve it.