How To Fix O9378 - Meter start &1 cannot be equal to meter end &2

SAP Error Message - Details

• Message type: E = Error

• Message class: O9 - IS-Oil: TD - Scheduling, loading, delivery confirmation

• Message number: 378

• Message text: Meter start &1 cannot be equal to meter end &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message O9378 - Meter start &1 cannot be equal to meter end &2 ?

  The SAP error message O9378, which states "Meter start &1 cannot be equal to meter end &2," typically occurs in the context of utility billing or meter reading processes within SAP IS-U (Industry Solution for Utilities). This error indicates that the starting reading of a meter cannot be the same as the ending reading, which is logically inconsistent in the context of meter readings.
  Cause:
  
  Data Entry Error: The most common cause is a data entry mistake where the meter reading for the start and end periods has been incorrectly entered as the same value.
  System Configuration: There may be issues with how the system is configured to handle meter readings, especially if there are customizations or specific business rules in place.
  Meter Reading Process: The error can also arise if the meter reading process is not followed correctly, such as not capturing the readings in the correct sequence.
  
  Solution:
  
  Check Meter Readings: Verify the meter readings entered for the start and end periods. Ensure that the start reading is less than the end reading. If they are the same, correct the readings accordingly.
  Review Data Entry Procedures: Ensure that the personnel responsible for entering meter readings are trained and aware of the importance of accurate data entry.
  System Configuration Review: If the issue persists, review the configuration settings in SAP IS-U related to meter readings. Ensure that there are no custom validations or rules that might be causing this error.
  Consult Documentation: Refer to SAP documentation or help resources for additional guidance on handling meter readings and resolving related errors.
  Testing: After making corrections, test the process again to ensure that the error does not reoccur.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP IS-U, such as:
  
  EL31: For entering meter readings.
  EL30: For displaying meter readings.
  
  
  User Exits and BAdIs: If your organization has custom developments, check if there are any user exits or BAdIs that might be affecting the meter reading process.
  
  By following these steps, you should be able to resolve the O9378 error and ensure that your meter readings are processed correctly.