How To Fix O8344 - Insert Table OIGCMA key &1 &2 failed (RC=&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: O8 - IS-Oil: TD Transportation and Distribution

• Message number: 344

• Message text: Insert Table OIGCMA key &1 &2 failed (RC=&3)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message O8344 - Insert Table OIGCMA key &1 &2 failed (RC=&3) ?

  The SAP error message O8344, which states "Insert Table OIGCMA key &1 &2 failed (RC=&3)," typically occurs during the process of inserting data into the OIGCMA table, which is related to the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there was a failure in inserting a record into the specified table, and the return code (RC) provides additional information about the nature of the failure.
  Possible Causes:
  
  Data Integrity Issues: The data being inserted may violate constraints such as primary key constraints, foreign key constraints, or unique constraints.
  Missing Required Fields: Required fields in the OIGCMA table may not be populated, leading to a failure in the insert operation.
  Database Locking: The table may be locked by another transaction, preventing the insert operation from completing.
  Insufficient Authorizations: The user executing the operation may not have the necessary authorizations to perform the insert.
  Database Issues: There may be underlying database issues, such as connectivity problems or database corruption.
  
  Solutions:
  
  Check Data Integrity: Review the data being inserted to ensure it meets all constraints and requirements of the OIGCMA table. Make sure that all required fields are populated correctly.
  Review Return Code (RC): Analyze the return code provided in the error message. Different return codes can indicate different issues, so understanding the specific code can help in diagnosing the problem.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the OIGCMA table. If there are locks, you may need to wait for the other transaction to complete or resolve the locking issue.
  Verify Authorizations: Ensure that the user has the necessary authorizations to perform the insert operation. You may need to consult with your SAP security team.
  Database Health Check: If the issue persists, perform a health check on the database to ensure there are no connectivity or corruption issues. This may involve working with your database administrator.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), and SM12 (Lock Entries) to investigate the issue further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that may provide context for the failure.
  
  If the issue persists after following these steps, it may be beneficial to engage SAP support for further assistance.