How To Fix O7140 - Customer & does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: O7 - IS-Oil: MRN Marketing Retail Network messages

• Message number: 140

• Message text: Customer & does not exist.

What causes this issue?

The location &V2& to be reloaded had a business partner with a
generated link which does not exist in the system.
Maybe the customer has been archived as well.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Reload the customer &V1& if he has been archived, then generate the
link from the business location master transaction again.
If link generation is not important anymore for the location you can
leave the current state.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message O7140 - Customer & does not exist. ?

  The SAP error message O7140, which states "Customer & does not exist," typically occurs when you are trying to access or process a customer record that the system cannot find. This can happen in various transactions, such as sales orders, billing, or customer master data maintenance.
  Causes:
  
  Incorrect Customer Number: The customer number you are trying to access may be incorrect or mistyped.
  Customer Not Created: The customer may not have been created in the system yet.
  Customer Deactivation: The customer record may have been deactivated or marked for deletion.
  Data Synchronization Issues: If you are working in a system that integrates with other systems (like CRM or third-party applications), there may be synchronization issues.
  Company Code Issues: The customer may not exist in the specific company code you are working with.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number you are entering to ensure it is correct.
  Create Customer Record: If the customer does not exist, you may need to create a new customer record using transaction code XD01 (for general data) or FD01 (for company code data).
  Check Customer Status: Use transaction code XD03 or FD03 to check the status of the customer. Ensure that the customer is active and not marked for deletion.
  Check Company Code: Ensure that you are looking for the customer in the correct company code. You can check this in the customer master data.
  Data Synchronization: If you suspect data synchronization issues, check with your IT department or system administrator to ensure that all systems are properly synchronized.
  Authorization Issues: Ensure that you have the necessary authorizations to view or edit customer records.
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  FD01: Create Customer (Company Code Data)
  FD02: Change Customer (Company Code Data)
  FD03: Display Customer (Company Code Data)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  
  
  User Roles and Authorizations: Ensure that your user role has the necessary permissions to access customer data.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting steps.