How To Fix O5030 - Customer & requires a purchase order number.

SAP Error Message - Details

• Message type: E = Error

• Message class: O5 - IS-Oil: MCOE message pool

• Message number: 030

• Message text: Customer & requires a purchase order number.

What causes this issue?

In the customer master record control data view, the <ZK>Purchase order
required</> flag has been set for this customer.

System Response

A purchase order number must therefore be entered when processing
orders for this customer.

How to fix this error?

Enter a purchase order number.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message O5030 - Customer & requires a purchase order number. ?

  The SAP error message O5030, which states "Customer & requires a purchase order number," typically occurs when a sales order or delivery is being processed for a customer that has been configured to require a purchase order number for transactions. This is a common requirement in many business scenarios, especially in industries where purchase orders are a standard part of the procurement process.
  Cause:
  
  Customer Master Data Configuration: The customer in question has been set up in the system to require a purchase order number for sales transactions. This is often configured in the customer master data under the sales area data.
  Sales Document Type: The sales document type being used may also have settings that enforce the requirement for a purchase order number.
  Missing Purchase Order Number: The transaction being processed does not include a purchase order number, which is mandatory for the customer.
  
  Solution:
  To resolve the O5030 error, you can take the following steps:
  
  
  Enter a Purchase Order Number:
  
  When creating or processing the sales order or delivery, ensure that you enter a valid purchase order number in the relevant field.
  
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD02 for general data or VD02 for sales area data).
  Check the sales area data for the customer and look for the field that indicates whether a purchase order number is required. If necessary, you can change this setting, but be cautious as it may affect business processes.
  
  
  
  Review Sales Document Type Settings:
  
  Check the configuration of the sales document type being used (transaction code VOTXN or OVAK).
  Ensure that the settings for the document type align with your business requirements regarding purchase order numbers.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to make changes, consult with your SAP administrator or the person responsible for maintaining customer master data and sales document configurations.
  
  
  
  Training and Documentation:
  
  Ensure that users are trained on the importance of entering purchase order numbers when required and that there is documentation available for reference.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific updates or patches related to this error message.
  User Manuals: Refer to user manuals or training materials that cover sales order processing and customer master data management.
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to resolve the O5030 error and continue processing your sales transactions smoothly.