How To Fix NHCF_MAPPING002 - Internal ID &1 and external ID &2 are related to different patients

SAP Error Message - Details

• Message type: E = Error

• Message class: NHCF_MAPPING - Messages for service enablement layer in HCF

• Message number: 002

• Message text: Internal ID &1 and external ID &2 are related to different patients

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message NHCF_MAPPING002 - Internal ID &1 and external ID &2 are related to different patients ?

  The SAP error message NHCF_MAPPING002 indicates that there is a mismatch between the internal ID and external ID of patients in the system. This typically occurs in healthcare-related modules where patient records are being processed or mapped, such as in SAP for Healthcare (IS-H).
  Cause:
  
  
  Data Mismatch: The internal ID (used within the SAP system) and the external ID (used in external systems or databases) are linked to different patients. This can happen due to:
  
  Incorrect data entry or mapping.
  Changes in patient records that were not updated in all relevant systems.
  Duplicate records or incorrect patient identifiers.
  
  
  
  Integration Issues: If there are integrations with other systems (like EHRs or other healthcare applications), discrepancies in patient identifiers can lead to this error.
  
  
  Configuration Errors: Incorrect configuration in the mapping settings between internal and external patient IDs can also lead to this error.
  
  
  Solution:
  
  
  Verify Patient Records: Check the patient records associated with both the internal ID and external ID. Ensure that they correspond to the same patient. If they do not, you may need to correct the data.
  
  
  Update Mapping: If the mapping between internal and external IDs is incorrect, update the mapping configuration to ensure that they point to the correct patient records.
  
  
  Data Cleansing: Perform data cleansing to remove duplicates or correct any inconsistencies in patient identifiers across systems.
  
  
  Integration Review: If the error arises from an integration with another system, review the integration settings and ensure that patient identifiers are being correctly synchronized.
  
  
  Consult Documentation: Refer to SAP documentation or support for specific guidance on handling this error in your version of the system.
  
  
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  User Guides: Review user guides or training materials related to patient data management in SAP IS-H.
  Data Governance: Implement data governance practices to ensure that patient data is consistently managed across all systems.
  
  By addressing the root cause of the mismatch and ensuring proper data management practices, you can resolve the NHCF_MAPPING002 error effectively.