How To Fix NFE_CLOUD_COMM011 - System Communication failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: NFE_CLOUD_COMM - Message Class for Cloud NF-e Service

• Message number: 011

• Message text: System Communication failed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message NFE_CLOUD_COMM011 - System Communication failed. ?

  The SAP error message NFE_CLOUD_COMM011: System Communication failed typically indicates that there is an issue with the communication between your SAP system and the cloud service it is trying to connect to. This could be due to various reasons, including network issues, configuration problems, or service availability.
  Possible Causes:
  
  
  Network Issues: There may be connectivity problems between your SAP system and the cloud service. This could be due to firewall settings, proxy configurations, or general network outages.
  
  
  Configuration Errors: Incorrect configuration settings in your SAP system or the cloud service can lead to communication failures. This includes incorrect URLs, authentication issues, or missing parameters.
  
  
  Service Availability: The cloud service you are trying to connect to may be down or experiencing issues. This can be checked through the service provider's status page.
  
  
  Authentication Issues: If the credentials used for authentication are incorrect or have expired, the communication will fail.
  
  
  SSL/TLS Issues: If there are issues with SSL certificates or TLS settings, this can prevent secure communication.
  
  
  Solutions:
  
  
  Check Network Connectivity: Ensure that your SAP system can reach the cloud service. You can use tools like ping or traceroute to diagnose network issues.
  
  
  Review Configuration Settings: Double-check the configuration settings in your SAP system. Ensure that the URLs, authentication methods, and any required parameters are correctly set.
  
  
  Check Service Status: Visit the cloud service provider's status page to see if there are any ongoing issues or maintenance activities that could affect connectivity.
  
  
  Validate Credentials: Ensure that the credentials used for authentication are correct and have not expired. If necessary, update them.
  
  
  SSL/TLS Configuration: If you suspect SSL/TLS issues, check the certificates being used. Ensure that they are valid and properly configured in your SAP system.
  
  
  Logs and Traces: Check the logs and traces in your SAP system for more detailed error messages that can provide additional context about the failure.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your cloud service provider for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the specific cloud service you are using to ensure that all prerequisites and configurations are met.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the NFE_CLOUD_COMM011 error.