How To Fix NFE_CLOUD002 - An error occurred while the system tried to reach cloud services.

NFE_CLOUD002 - Overview

• Message type: E = Error

• Message class: NFE_CLOUD - Cloud NF-e Messages

• Message number: 002

• Message text: An error occurred while the system tried to reach cloud services.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Review your configurations for <ZK>SAP Document Compliance, outbound
invoicing option for Brazil</> by following the initial steps at
https://help.sap.com/viewer/product/SLH_NFe/.
Alternatively, check the system status: in the <LS>NF-e/CT-e Monitor
</>(transaction
<DS:TRAN.J1BNFE>J1BNFE</>), fill the <LS>Company Code</> field, and
choose <LS>Execute</>. Then, choose <LS>Goto</> -> <LS>Service Status
</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

NFE_CLOUD002 - Details

• The SAP error message NFE_CLOUD002 indicates that there was an issue when the system attempted to connect to cloud services. This error can arise from various causes, and understanding these can help in troubleshooting and resolving the issue.
  Possible Causes:
  
  Network Connectivity Issues: The system may not have a stable internet connection or may be unable to reach the cloud service due to network restrictions or firewall settings.
  Service Availability: The cloud service you are trying to reach may be down or experiencing outages.
  Configuration Errors: Incorrect configuration settings in the SAP system for connecting to the cloud service can lead to this error.
  Authentication Issues: Problems with credentials or tokens used to authenticate with the cloud service can prevent successful connections.
  Version Compatibility: The version of the SAP system may not be compatible with the cloud service being accessed.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system has a stable internet connection.
  Verify that there are no firewall