How To Fix NFE_CERTIFICATE001 - Cannot communicate with the NF-e on cloud service.

SAP Error Message - Details

• Message type: E = Error

• Message class: NFE_CERTIFICATE - Certificate message class

• Message number: 001

• Message text: Cannot communicate with the NF-e on cloud service.

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Review your service configurations in the Configuration Guide at
https://help.sap.com/viewer/p/SLH_NFe.
If the problem persists, open an incident to component LOD-LH-NFE.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message NFE_CERTIFICATE001 - Cannot communicate with the NF-e on cloud service. ?

  The SAP error message NFE_CERTIFICATE001 indicates that there is an issue with the communication between your SAP system and the NF-e (Nota Fiscal Eletrônica) cloud service. This error typically arises due to problems with the digital certificate used for signing the NF-e documents or issues with the configuration of the communication settings.
  Causes:
  
  Invalid or Expired Certificate: The digital certificate used for signing the NF-e may be invalid, expired, or not properly installed in the SAP system.
  Incorrect Configuration: The communication settings in the SAP system may not be correctly configured to connect to the NF-e cloud service.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the NF-e cloud service.
  Firewall or Proxy Settings: Firewall or proxy settings may be blocking the communication between the SAP system and the NF-e service.
  Service Outage: The NF-e cloud service may be temporarily unavailable due to maintenance or other issues.
  
  Solutions:
  
  
  Check the Digital Certificate:
  
  Verify that the digital certificate is valid and has not expired.
  Ensure that the certificate is correctly installed in the SAP system.
  If necessary, renew the certificate and update it in the SAP system.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for the NF-e communication in the SAP system (transaction codes like SICF, SPRO, etc.).
  Ensure that the endpoint URL for the NF-e service is correctly configured.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the NF-e cloud service.
  Ensure that there are no network issues preventing communication.
  
  
  
  Check Firewall and Proxy Settings:
  
  Review firewall and proxy settings to ensure that they allow traffic to and from the NF-e cloud service.
  If using a proxy, ensure that it is correctly configured in the SAP system.
  
  
  
  Monitor Service Status:
  
  Check the status of the NF-e cloud service to see if there are any reported outages or maintenance activities.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes or documentation that may provide additional guidance or updates related to this error.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for NF-e integration for detailed configuration steps and troubleshooting tips.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed logs and error messages for further analysis.
  
  By following these steps, you should be able to diagnose and resolve the NFE_CERTIFICATE001 error in your SAP system.