How To Fix MW685 - Site &1: Double entry in determined ship-to party was deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: MW - Messages IS-R / Allocation Tables

• Message number: 685

• Message text: Site &1: Double entry in determined ship-to party was deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MW685 - Site &1: Double entry in determined ship-to party was deleted ?

  The SAP error message MW685 indicates that there was a double entry for a determined ship-to party in the system, and as a result, one of the entries has been deleted. This typically occurs in the context of sales and distribution processes where multiple ship-to addresses may be associated with a single customer or order.
  Cause:
  
  Duplicate Ship-to Party Entries: The primary cause of this error is the existence of duplicate entries for the same ship-to party in the system. This can happen due to data entry errors, system migrations, or incorrect master data maintenance.
  Master Data Issues: If the master data for customers or ship-to parties is not properly maintained, it can lead to duplicates being created.
  Configuration Issues: Incorrect configuration in the system regarding how ship-to parties are determined can also lead to this error.
  
  Solution:
  
  Check for Duplicates: Review the ship-to party entries in the system to identify any duplicates. You can do this by navigating to the relevant master data transaction (e.g., VD03 for customer master data) and checking the ship-to party details.
  Delete or Merge Duplicates: If duplicates are found, you can either delete the unnecessary entries or merge them if applicable. Ensure that you have the necessary authorizations to make these changes.
  Review Configuration: Check the configuration settings related to ship-to party determination in the sales and distribution module. Ensure that the settings are correct and that they do not allow for duplicate entries.
  Data Maintenance: Regularly maintain and clean up master data to prevent duplicates from occurring in the future. Implement data validation checks during data entry to minimize errors.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific guidance related to your system version and configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VD03 (Display Customer), VD02 (Change Customer), and VD01 (Create Customer) for managing customer master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  User Authorizations: Ensure that users have the appropriate authorizations to view and modify ship-to party data to prevent unauthorized changes that could lead to duplicates.
  
  By addressing the root cause of the duplicate entries and ensuring proper data maintenance practices, you can resolve the MW685 error and prevent it from occurring in the future.