How To Fix /MVA/AMVIDEMSG123 - Required field "Return Reason" is not filled

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIDEMSG -

• Message number: 123

• Message text: Required field "Return Reason" is not filled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIDEMSG123 - Required field "Return Reason" is not filled ?

  The SAP error message /MVA/AMVIDEMSG123 Required field "Return Reason" is not filled typically occurs in the context of processing returns or managing returns in the SAP system, particularly in modules related to logistics or sales and distribution. This error indicates that a mandatory field, specifically the "Return Reason," has not been populated when attempting to process a return.
  Cause:
  
  Missing Data: The "Return Reason" field is a required field in the return process, and if it is not filled out, the system will throw this error.
  Configuration Issues: There may be configuration settings in the SAP system that enforce the requirement for a return reason, and if these are not properly set up, it can lead to this error.
  User Input Error: The user may have overlooked filling in the required field while entering data for the return.
  
  Solution:
  
  Fill in the Required Field: Ensure that the "Return Reason" field is filled out before processing the return. This can usually be done in the return order or return delivery screen.
  Check Configuration: If you are an SAP administrator or have access to configuration settings, check the settings related to return processing to ensure that the "Return Reason" field is correctly configured as a mandatory field.
  User Training: Provide training or guidelines to users on the importance of filling out all required fields, including the "Return Reason," to avoid this error in the future.
  Debugging: If the issue persists even after filling in the field, consider debugging the transaction to see if there are any underlying issues or customizations that might be affecting the return process.
  
  Related Information:
  
  Return Reasons: Return reasons are typically predefined in the system and can include options like "Defective Item," "Wrong Item Shipped," "Customer Changed Mind," etc. Ensure that the return reason you are trying to use is valid and available in the system.
  Transaction Codes: Familiarize yourself with relevant transaction codes for processing returns, such as VA01 (Create Sales Order), VL01N (Create Outbound Delivery), or MIGO (Goods Movement).
  SAP Notes: Check SAP Notes or the SAP Support Portal for any known issues or patches related to this error message, as there may be updates or fixes available.
  
  By addressing the missing "Return Reason" and ensuring proper configuration and user training, you should be able to resolve this error effectively.