How To Fix /MVA/AMVIDEMSG102 - Required field "CIC - Inquiry Reason" is not filled

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIDEMSG -

• Message number: 102

• Message text: Required field "CIC - Inquiry Reason" is not filled

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIDEMSG102 - Required field "CIC - Inquiry Reason" is not filled ?

  The SAP error message /MVA/AMVIDEMSG102 Required field "CIC - Inquiry Reason" is not filled typically occurs in the context of the SAP Customer Interaction Center (CIC) or when dealing with inquiries related to customer service processes. This error indicates that a mandatory field, specifically the "Inquiry Reason," has not been populated in the system.
  Cause:
  The error is triggered when a user attempts to save or process a transaction without filling in the required "Inquiry Reason" field. This field is essential for categorizing the inquiry and ensuring that it is handled appropriately within the system.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Transaction: Determine which transaction or screen you are working on when the error occurs.
  
  
  Locate the Inquiry Reason Field: Look for the "Inquiry Reason" field on the screen. This is usually a dropdown or a text field that allows you to select or enter the reason for the inquiry.
  
  
  Fill in the Required Field: Select or enter a valid inquiry reason from the available options. Ensure that the reason you choose is appropriate for the context of the inquiry.
  
  
  Save the Transaction: After filling in the required field, attempt to save or process the transaction again.
  
  
  Check Configuration: If you are unsure about the available inquiry reasons, or if the field is not visible, you may need to check the configuration settings in the SAP system. This may require assistance from a system administrator or someone with configuration access.
  
  
  User Training: If this error occurs frequently, consider providing training to users on the importance of filling in required fields and how to properly use the system.
  
  
  Related Information:
  
  Field Configuration: The "Inquiry Reason" field may be configured in the system settings. If you have access, you can check the configuration in the relevant customizing transaction (e.g., SPRO).
  User Roles and Authorizations: Ensure that users have the necessary roles and authorizations to access and fill in the required fields.
  Documentation: Refer to SAP documentation or user manuals for more information on the specific transaction and its required fields.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting the SAP community for further assistance.
  
  By ensuring that the "Inquiry Reason" field is filled out correctly, you should be able to resolve the error and proceed with your transaction.