How To Fix /MVA/AMVIDEMSG084 - CIC inquiry reason &1 is no longer allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIDEMSG -

• Message number: 084

• Message text: CIC inquiry reason &1 is no longer allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIDEMSG084 - CIC inquiry reason &1 is no longer allowed ?

  The SAP error message /MVA/AMVIDEMSG084 indicates that a specific inquiry reason (denoted by &1) is no longer allowed in the context of a CIC (Customer Interaction Center) inquiry. This error typically arises when a user attempts to use an inquiry reason that has been deactivated or is not valid in the current configuration of the system.
  Cause:
  
  Deactivation of Inquiry Reason: The inquiry reason specified may have been deactivated in the system configuration.
  Configuration Changes: Changes in the configuration settings or business processes may have led to the inquiry reason being removed or restricted.
  Authorization Issues: The user may not have the necessary permissions to use the specified inquiry reason.
  Data Consistency: There may be inconsistencies in the data or settings related to inquiry reasons.
  
  Solution:
  
  
  Check Inquiry Reason Configuration:
  
  Navigate to the configuration settings for inquiry reasons in the SAP system.
  Verify if the inquiry reason &1 is active and valid. If it is deactivated, you may need to reactivate it or choose a different inquiry reason.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to use the inquiry reason. This may involve checking roles and permissions assigned to the user.
  
  
  
  Consult with SAP Support:
  
  If the inquiry reason is supposed to be valid, and you cannot find any issues in the configuration, consider reaching out to SAP support for further assistance.
  
  
  
  Update Documentation:
  
  If there have been recent changes to the inquiry reasons or related processes, ensure that all relevant documentation is updated to reflect these changes.
  
  
  
  Testing:
  
  After making any changes, conduct tests to ensure that the inquiry reason can be used without triggering the error message.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or SU01 (for user authorization) to access the relevant settings.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Manuals: Refer to user manuals or training materials that outline the proper use of inquiry reasons within the CIC.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.