How To Fix /MVA/AMVIAMSG164 - IIS: Inquiry (&1) unanswered - reminder process completed

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMVIAMSG -

• Message number: 164

• Message text: IIS: Inquiry (&1) unanswered - reminder process completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMVIAMSG164 - IIS: Inquiry (&1) unanswered - reminder process completed ?

  The SAP error message /MVA/AMVIAMSG164 IIS: Inquiry (&1) unanswered - reminder process completed typically relates to the reminder process in the context of the SAP MVA (Market Value Analysis) module. This message indicates that a specific inquiry (identified by the placeholder &1) has not received a response, and the reminder process for that inquiry has been completed.
  Cause:
  
  Unanswered Inquiry: The inquiry referenced in the message has not been responded to by the relevant party within the expected timeframe.
  System Configuration: There may be issues with the configuration of the reminder process or the inquiry handling in the system.
  User Action: The user responsible for responding to the inquiry may have overlooked it or not received the notification.
  Technical Issues: There could be technical issues preventing the inquiry from being processed or reminders from being sent.
  
  Solution:
  
  Check Inquiry Status: Review the status of the inquiry referenced in the message. Ensure that it is still open and requires a response.
  Follow Up: If you are responsible for responding to the inquiry, follow up with the relevant parties to ensure that the inquiry is addressed.
  Review Configuration: Check the configuration settings for the reminder process in the SAP system. Ensure that the parameters for sending reminders are set correctly.
  User Notifications: Ensure that users are receiving notifications for inquiries and reminders. Check user settings and communication methods.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team to investigate any underlying technical issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the MVA module to understand the reminder process and inquiry handling better.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in monitoring inquiries and reminders, such as MVA1 for creating inquiries or MVA2 for displaying them.
  User Training: Ensure that users involved in the inquiry process are adequately trained on how to respond to inquiries and manage reminders effectively.
  
  By addressing the cause and implementing the suggested solutions, you should be able to resolve the error message and improve the handling of inquiries in your SAP system.