How To Fix /MVA/AMV_CENTRAL013 - Central telephone number: incorrect policy &1: processing terminated

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMV_CENTRAL -

• Message number: 013

• Message text: Central telephone number: incorrect policy &1: processing terminated

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMV_CENTRAL013 - Central telephone number: incorrect policy &1: processing terminated ?

  The SAP error message /MVA/AMV_CENTRAL013 Central telephone number: incorrect policy &1: processing terminated typically indicates that there is an issue with the configuration or data related to the central telephone number in the context of a specific policy in the SAP system. This error is often encountered in modules related to customer management, service management, or similar areas where contact information is critical.
  Cause:
  
  Incorrect Policy Configuration: The policy referenced by &1 may not be correctly configured in the system. This could be due to missing or incorrect data entries.
  Data Integrity Issues: There may be inconsistencies in the data related to the central telephone number, such as invalid formats or missing required fields.
  Custom Development Issues: If there are custom enhancements or developments in the system, they may not be handling the central telephone number correctly.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the policy or related data.
  
  Solution:
  
  Check Policy Configuration: Review the configuration of the policy referenced in the error message. Ensure that all required fields are filled out correctly and that the central telephone number is valid.
  Validate Data: Check the data associated with the central telephone number for any inconsistencies or errors. Ensure that the format is correct and that all necessary information is present.
  Review Custom Code: If there are any custom developments, review the code to ensure that it correctly handles the central telephone number and related policies.
  User Authorizations: Verify that the user encountering the error has the appropriate authorizations to access and modify the relevant data.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any known issues or additional troubleshooting steps.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the module, you may need to use specific transaction codes to access policy configurations or data (e.g., SPRO for configuration).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message.