How To Fix /MVA/AMP_PM_MSG820 - No bonus-malus exists. Claim surrender simulation will not be run

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMP_PM_MSG -

• Message number: 820

• Message text: No bonus-malus exists. Claim surrender simulation will not be run

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMP_PM_MSG820 - No bonus-malus exists. Claim surrender simulation will not be run ?

  The SAP error message /MVA/AMP_PM_MSG820 indicating "No bonus-malus exists. Claim surrender simulation will not be run" typically arises in the context of insurance or claims management within the SAP system, particularly when dealing with bonus-malus systems (which are used to adjust premiums based on the claim history of policyholders).
  Cause:
  
  
  Missing Bonus-Malus Data: The error suggests that there is no bonus-malus data available for the specific policy or claim being processed. This could be due to:
  
  The policyholder has not accumulated any bonus-malus points.
  The data has not been correctly entered or updated in the system.
  The policy is new and has not yet been assigned a bonus-malus rating.
  
  
  
  Configuration Issues: There may be configuration issues in the SAP system that prevent the bonus-malus data from being recognized or processed correctly.
  
  
  Policy Status: The policy might be in a status that does not allow for bonus-malus calculations, such as being inactive or terminated.
  
  
  Solution:
  
  
  Check Bonus-Malus Data: Verify if the bonus-malus data exists for the policy in question. This can be done by:
  
  Accessing the relevant tables or transactions in SAP to check the bonus-malus records.
  Ensuring that the policyholder has a valid bonus-malus rating.
  
  
  
  Update or Enter Data: If the data is missing, you may need to:
  
  Enter the necessary bonus-malus information manually.
  Ensure that the system is updated with the latest claim history to calculate the bonus-malus correctly.
  
  
  
  Review Configuration: Check the configuration settings related to the bonus-malus system in SAP. This may involve:
  
  Consulting with your SAP administrator or functional consultant to ensure that the bonus-malus settings are correctly configured.
  Reviewing any relevant customizing settings in the SAP system.
  
  
  
  Policy Review: Ensure that the policy is in an appropriate status for processing bonus-malus calculations. If the policy is inactive or terminated, you may need to reactivate it or address any outstanding issues.
  
  
  Related Information:
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on bonus-malus systems and how they are configured within your specific SAP module (e.g., SAP FS-CM for claims management).
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in checking or updating bonus-malus data, such as:
  
  SE16 or SE16N for table data browsing.
  SPRO for configuration settings.
  
  
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.