How To Fix /MVA/AMC_BM_MSG771 - No entry in the bonus-malus process

SAP Error Message - Details

• Message type: E = Error

• Message class: /MVA/AMC_BM_MSG -

• Message number: 771

• Message text: No entry in the bonus-malus process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MVA/AMC_BM_MSG771 - No entry in the bonus-malus process ?

  The SAP error message /MVA/AMC_BM_MSG771 indicating "No entry in the bonus-malus process" typically arises in the context of the Bonus-Malus system used in insurance or similar applications. This system is designed to adjust premiums based on the claim history of the insured party.
  Cause:
  
  
  Missing Configuration: The error often occurs when there is no entry in the bonus-malus table for the specific policy or customer. This could be due to:
  
  The policy not being set up correctly in the system.
  The bonus-malus process not being activated for the specific insurance type.
  The relevant data not being maintained in the system.
  
  
  
  Data Entry Issues: There may be issues with the data entry, such as:
  
  Incorrect or incomplete data in the customer or policy records.
  The policy might not have been processed correctly, leading to missing entries.
  
  
  
  Timing Issues: If the bonus-malus process is expected to be updated at certain intervals, it may not have been executed yet, leading to temporary unavailability of the data.
  
  
  Solution:
  
  
  Check Configuration: Verify that the bonus-malus process is correctly configured in the system. This includes:
  
  Ensuring that the relevant tables are populated with the necessary entries.
  Checking if the bonus-malus process is activated for the specific insurance type.
  
  
  
  Data Maintenance: Ensure that all necessary data for the policy or customer is correctly entered and maintained. This may involve:
  
  Reviewing the customer and policy records for completeness.
  Updating any missing information in the bonus-malus tables.
  
  
  
  Run Processes: If the bonus-malus process is scheduled to run at specific intervals, ensure that it has been executed. You may need to manually trigger the process if it has not run as expected.
  
  
  Consult Documentation: Refer to SAP documentation or help resources specific to the Bonus-Malus process for detailed steps on configuration and troubleshooting.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance.
  
  
  Related Information:
  
  Bonus-Malus System: Understand how the bonus-malus system works within your specific SAP module (e.g., SAP FS for Financial Services).
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in checking configurations or data entries (e.g., SE11 for data dictionary, SE16 for table display).
  SAP Notes: Look for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.