How To Fix MTG_EMAIL008 - Email template &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: MTG_EMAIL - E-Mail API Messages

• Message number: 008

• Message text: Email template &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MTG_EMAIL008 - Email template &1 not found ?

  The SAP error message MTG_EMAIL008: Email template &1 not found typically occurs when the system is unable to locate a specified email template that is required for sending emails. This can happen in various SAP modules that utilize email notifications, such as SAP Marketing Cloud, SAP CRM, or other applications that rely on email communication.
  Cause:
  
  Missing Template: The specified email template does not exist in the system. This could be due to it not being created, deleted, or not properly configured.
  Incorrect Template Name: The name of the email template being referenced may be incorrect or misspelled.
  Authorization Issues: The user may not have the necessary permissions to access the email template.
  Configuration Issues: The system may not be properly configured to access the email templates, or the template may not be assigned to the correct application or process.
  
  Solution:
  
  
  Check Template Existence:
  
  Go to the relevant transaction or configuration area where email templates are managed (e.g., transaction code SO10 for text elements).
  Verify that the email template with the specified name exists.
  
  
  
  Correct Template Name:
  
  Ensure that the name of the email template being referenced in the code or configuration is correct. Check for any typos or discrepancies.
  
  
  
  Create or Restore Template:
  
  If the template does not exist, you may need to create it. Follow the necessary steps to create a new email template in the system.
  If the template was deleted, check if it can be restored from a backup or if it can be recreated.
  
  
  
  Check Authorizations:
  
  Ensure that the user or role attempting to access the email template has the necessary authorizations. You may need to consult with your SAP security team to verify and adjust permissions.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to email notifications in the relevant module. Ensure that the email template is properly linked to the process that is trying to use it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions on managing email templates in your version of SAP.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (for text elements) or other specific transaction codes related to email configuration in your SAP module.
  SAP Notes: Search for SAP Notes related to email templates and notifications for any known issues or additional guidance.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.