How To Fix MSG_MAP_CUST001 - Shopping cart item quantity is zero. Please check

SAP Error Message - Details

• Message type: E = Error

• Message class: MSG_MAP_CUST -

• Message number: 001

• Message text: Shopping cart item quantity is zero. Please check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSG_MAP_CUST001 - Shopping cart item quantity is zero. Please check ?

  The SAP error message MSG_MAP_CUST001 indicates that there is an issue with a shopping cart item where the quantity is set to zero. This typically occurs in the context of SAP's procurement processes, particularly when using the SAP SRM (Supplier Relationship Management) or SAP S/4HANA systems.
  Cause:
  The error is triggered when a user attempts to create or process a shopping cart that contains items with a quantity of zero. This is not allowed because a shopping cart is expected to contain items that are intended for purchase, and having a quantity of zero does not make sense in this context.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Shopping Cart: Open the shopping cart in question and check the items listed. Look for any items that have a quantity of zero.
  
  
  Update Item Quantities: If you find any items with a quantity of zero, either:
  
  Remove those items from the shopping cart if they are not needed.
  Update the quantity to a valid number greater than zero if you still want to include them.
  
  
  
  Save Changes: After making the necessary adjustments, save the shopping cart and try to process it again.
  
  
  Validation: Ensure that all items in the shopping cart have valid quantities before proceeding to the next steps in the procurement process.
  
  
  Related Information:
  
  User Training: Ensure that users are trained on how to properly create and manage shopping carts, including the importance of item quantities.
  System Configuration: If this error occurs frequently, it may be worth reviewing the system configuration or any customizations that might affect shopping cart behavior.
  Error Logs: Check the system logs for any additional error messages or warnings that might provide more context about the issue.
  SAP Notes: Look for any relevant SAP Notes or documentation that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the MSG_MAP_CUST001 error and successfully process your shopping cart.