How To Fix MSG_CL_CG_LD045 - Consumer(s) not found in system

SAP Error Message - Details

• Message type: E = Error

• Message class: MSG_CL_CG_LD - Message for consumer group and logical destination objects

• Message number: 045

• Message text: Consumer(s) not found in system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSG_CL_CG_LD045 - Consumer(s) not found in system ?

  The SAP error message MSG_CL_CG_LD045, which states "Consumer(s) not found in system," typically occurs in the context of SAP's Customer Relationship Management (CRM) or related modules when the system is unable to locate a consumer or customer record that is required for a specific operation. This can happen in various scenarios, such as when trying to process a transaction, create a sales order, or perform a customer-related function.
  Causes:
  
  Missing Consumer Data: The consumer or customer data may not be created or may have been deleted from the system.
  Incorrect Input: The input data (like customer ID or account number) may be incorrect or misspelled.
  Data Synchronization Issues: If the system is integrated with other systems (like an external CRM), there may be synchronization issues leading to missing data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the consumer data.
  Configuration Issues: There may be configuration issues in the system that prevent the consumer data from being recognized.
  
  Solutions:
  
  Verify Consumer Data: Check if the consumer or customer record exists in the system. You can do this by searching for the customer using the relevant transaction codes (like BP for Business Partner).
  Check Input Data: Ensure that the input data is correct. Double-check for any typos or incorrect IDs.
  Data Synchronization: If the system is integrated with other systems, ensure that data synchronization is functioning correctly. You may need to run synchronization jobs or check for errors in the integration.
  Authorization Check: Verify that the user has the necessary authorizations to access the consumer data. This may involve checking roles and permissions in the user profile.
  Consult Configuration: If the issue persists, consult with your SAP Basis or configuration team to check for any configuration issues that may be affecting the visibility of consumer data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), VD01 (Create Customer), VD02 (Change Customer), and VD03 (Display Customer).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to customer management and data maintenance for best practices on managing consumer data.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support or your internal IT team for further investigation.