How To Fix MQ392 - Unexpected error during authorization check

SAP Error Message - Details

• Message type: E = Error

• Message class: MQ - Messages for Euro Changeover Package

• Message number: 392

• Message text: Unexpected error during authorization check

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MQ392 - Unexpected error during authorization check ?

  The SAP error message MQ392, which states "Unexpected error during authorization check," typically indicates that there is an issue with the authorization checks that are performed when a user attempts to access a particular transaction or function within the SAP system. This error can arise due to various reasons, including configuration issues, missing authorizations, or problems with the underlying authorization objects.
  Causes:
  
  Missing Authorizations: The user may not have the necessary authorizations to perform the action they are attempting.
  Authorization Object Issues: There may be issues with the authorization objects that are being checked, such as missing or incorrectly configured objects.
  Profile Issues: The user’s authorization profile may not be correctly assigned or may be missing necessary roles.
  System Configuration: There could be a misconfiguration in the system that affects how authorizations are checked.
  Transport Issues: If recent changes were transported to the system, there may be inconsistencies in the authorization data.
  User Master Record Issues: The user master record may be incomplete or corrupted.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Use transaction code SU53 immediately after the error occurs to see which authorization check failed. This will provide insight into what is missing.
  Review the user’s roles and profiles in transaction SU01 or PFCG to ensure they have the necessary authorizations.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects that are being checked for the transaction and ensure that they are correctly configured.
  Use transaction SU21 to check the definition of the authorization objects.
  
  
  
  Adjust User Roles:
  
  If the user is missing roles, assign the appropriate roles that contain the necessary authorizations.
  If roles are incorrectly configured, modify them in transaction PFCG.
  
  
  
  Check System Configuration:
  
  Review any recent changes in system configuration that may have affected authorization checks.
  Ensure that the authorization checks are correctly set up in the relevant transaction codes.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs for any errors or inconsistencies.
  Ensure that all necessary objects were transported correctly.
  
  
  
  User Master Record:
  
  Verify the user master record for any inconsistencies or missing information.
  If necessary, recreate the user or adjust the user settings.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU53: Display Authorization Check
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU21: Authorization Object Maintenance
  
  
  
  SAP Notes: Check SAP Notes for any known issues related to the MQ392 error. You can search for relevant notes in the SAP Support Portal.
  
  
  Authorization Concept: Familiarize yourself with the SAP authorization concept, including roles, profiles, and authorization objects, to better understand how to troubleshoot authorization issues.
  
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP Basis or Security team for further investigation.