How To Fix MONITOR004 - No data for User/Sessions/Logons statistics

SAP Error Message - Details

• Message type: E = Error

• Message class: MONITOR -

• Message number: 004

• Message text: No data for User/Sessions/Logons statistics

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MONITOR004 - No data for User/Sessions/Logons statistics ?

  The SAP error message MONITOR004, which states "No data for User/Sessions/Logons statistics," typically indicates that the system is unable to retrieve or display the expected statistics related to user sessions or logons. This can occur for several reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  
  Data Collection Not Activated: The system may not have the necessary data collection activated for user sessions or logons. This can happen if the relevant monitoring settings are not configured properly.
  
  
  Insufficient Time Frame: The time frame selected for viewing the statistics may not contain any data. For example, if you are looking at a very recent time period where no logons have occurred, the system will not have any data to display.
  
  
  Authorization Issues: The user attempting to access the statistics may not have the necessary authorizations to view the data.
  
  
  System Configuration Issues: There may be configuration issues in the SAP system that prevent the collection or display of user session statistics.
  
  
  Database Issues: If there are issues with the database or if the relevant tables are not being updated correctly, this can lead to a lack of data.
  
  
  Solutions:
  
  
  Check Data Collection Settings:
  
  Ensure that the necessary monitoring and data collection settings are activated in the SAP system. This can typically be done in transaction codes like RZ20 or RZ21.
  
  
  
  Adjust Time Frame:
  
  Verify the time frame you are analyzing. Try expanding the time range to see if data appears for a broader period.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to view user session statistics. This can be done through transaction SU53 or by reviewing roles and profiles assigned to the user.
  
  
  
  System Configuration:
  
  Review the system configuration related to user monitoring. Ensure that all necessary components are correctly set up.
  
  
  
  Database Health Check:
  
  Perform a health check on the database to ensure that it is functioning correctly. Look for any errors or issues that may be affecting data retrieval.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Restart Monitoring Services:
  
  In some cases, restarting the monitoring services or the SAP system itself may resolve temporary issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM04 (User Overview), AL08 (Global User Overview), and RZ20 (CCMS Monitoring) for monitoring user sessions and logons.
  SAP Documentation: Refer to SAP Help documentation for detailed information on user monitoring and statistics.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.