How To Fix MN428 - Organizational data: debtor missing for rebate arrangement &

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 428

• Message text: Organizational data: debtor missing for rebate arrangement &

What causes this issue?

The organizational data for the debtor for rebate arrangement &V1& is
missing. Apart from a program bug, another possible reason is a change
in the settlement type defined for the arrangement type.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The data must be restored/repaired or the arrangement type must be
corrected. Contact your system administrator.
INCLUDE 'NA_CUST_MAINTAIN' OBJECT DOKU ID TX LANGUAGE E

<DS:SIMG.SIMG_CFMENUOLMEOMHD>Define arrangement types</>
ENDIF

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN428 - Organizational data: debtor missing for rebate arrangement & ?

  The SAP error message MN428, which states "Organizational data: debtor missing for rebate arrangement," typically occurs in the context of rebate processing in SAP. This error indicates that the system cannot find the necessary debtor (customer) information associated with a rebate arrangement. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Debtor Information: The rebate arrangement is linked to a customer (debtor) that is not defined in the system.
  Incorrect Configuration: The configuration settings for the rebate arrangement may not be set up correctly, leading to missing or incorrect organizational data.
  Data Inconsistency: There may be inconsistencies in the master data related to customers or rebate agreements.
  Inactive or Deleted Customer: The customer associated with the rebate arrangement may have been marked as inactive or deleted.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data) and verify that the customer exists and is active.
  Ensure that the customer is assigned to the correct company code and sales area.
  
  
  
  Review Rebate Arrangement:
  
  Access the rebate arrangement (transaction code VBO1 for creating or VBO2 for changing) and check if the debtor is correctly assigned.
  Ensure that the rebate arrangement is linked to the correct customer.
  
  
  
  Configuration Settings:
  
  Review the configuration settings for rebate processing in the SAP system. This can be done through the SPRO transaction (Customizing) under Sales and Distribution > Basic Functions > Rebate Processing.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the master data or rebate arrangements.
  Use transaction codes like SE16 to check relevant tables (e.g., KNA1 for customer master data) for any missing entries.
  
  
  
  Recreate or Adjust Rebate Arrangement:
  
  If the rebate arrangement is found to be incorrectly set up, consider recreating it with the correct debtor information.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on rebate processing and error resolution.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer Master Data
  VBO1 / VBO2: Create/Change Rebate Arrangement
  SE16: Data Browser for table checks
  
  
  
  Tables to Check:
  
  KNA1: General Data in Customer Master
  KNB1: Company Code Data for Customer
  VBRK: Billing Document: Header Data (for rebate-related billing)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to rebate processing and error MN428.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the MN428 error in your SAP system. If the problem persists, consider reaching out to your SAP support team for further assistance.