How To Fix MN328 - Document index contains invalid data records (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 328

• Message text: Document index contains invalid data records (internal error)

What causes this issue?

When reading the documents for determining the business volume data for
rebate arrangement &V1&, the system read data records of document type
&V2& that were lacking the document number and item number. This is
probably due to a program error.

System Response

The data records concerned will be ignored. Otherwise, the function you
requested will be performed.

How to fix this error?

Check the processing of the data for rebate arrangement &V1&.
Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN328 - Document index contains invalid data records (internal error) ?

  The SAP error message MN328, which states "Document index contains invalid data records (internal error)," typically occurs in the context of document management and indexing within SAP. This error can arise due to various reasons, including data inconsistencies, issues with document indexing, or problems with the underlying database.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the document index data, such as missing or corrupted records.
  Database Issues: Problems with the database, such as corruption or misconfiguration, can lead to this error.
  Indexing Problems: If the document indexing process has not completed successfully or has encountered errors, it can result in invalid records.
  Configuration Issues: Incorrect configuration settings in the document management system or related modules can also lead to this error.
  
  Solutions:
  
  
  Check for Data Consistency:
  
  Use transaction codes like SARA (Archive Administration) or SICF (HTTP Service Hierarchy Maintenance) to check for inconsistencies in the document index.
  Run consistency checks to identify and rectify any issues.
  
  
  
  Rebuild the Index:
  
  If the document index is corrupted, you may need to rebuild it. This can often be done through the relevant transaction codes or tools provided by SAP for document management.
  Use transaction SARA to delete and recreate the index.
  
  
  
  Database Check:
  
  Perform a database check to ensure that there are no underlying issues. This may involve running database-specific tools or commands to check for corruption or inconsistencies.
  If necessary, consult with your database administrator to perform a thorough check.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings related to document management and indexing. Ensure that all settings are correctly configured according to SAP best practices.
  Review any recent changes made to the system that could have affected the document indexing process.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  If the issue persists, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA, SICF, and others related to document management.
  SAP Documentation: Review SAP documentation related to document management and indexing for best practices and troubleshooting steps.
  System Logs: Check system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the MN328 error and implement a solution to resolve it.