How To Fix MN216 - Customer billing document item not found (internal error)

MN216 - Overview

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 216

• Message text: Customer billing document item not found (internal error)

What causes this issue?

Largely identical to 215, 778, 779
While the system was checking the customer billing documents
(settlement documents) created via the general billing interface, a
customer billing document item that should exist was not found.

System Response

The system recognizes a situation of data inconsistency and does not
execute the requested function.

How to fix this error?

Contact your system administrator. There is probably an error in the
program.
The rebate arrangement concerned is &V1&, and the condition record has
(internal) number &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN216 - Customer billing document item not found (internal error) ?

  The SAP error message MN216, "Customer billing document item not found (internal error)," typically occurs during the billing process when the system is unable to locate a specific item in the customer billing document. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the database, such as missing or corrupted entries related to the billing document.
  Document Deletion: The billing document or its items may have been deleted or not properly created.
  Incorrect Document Flow: The billing document may not be linked correctly to the preceding documents (like sales orders or delivery documents).
  Authorization Issues: The user may not have the necessary authorizations to access the billing document.
  System Bugs: There could be bugs or issues in the SAP system that lead to this error.
  
  Solutions:
  
  Check Document Status: Verify the status of the billing document in the system. Ensure that it exists