How To Fix MMRP01720 - liveCache not available

SAP Error Message - Details

• Message type: E = Error

• Message class: MMRP01 - Rapid Planning Matrix

• Message number: 720

• Message text: liveCache not available

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MMRP01720 - liveCache not available ?

  The SAP error message MMRP01720 indicates that the LiveCache system is not available. LiveCache is a component used in SAP for managing large amounts of data in real-time, particularly in applications like Advanced Planning and Optimization (APO) and other supply chain management solutions.
  Cause:
  The error can occur due to several reasons, including:
  
  LiveCache Service Down: The LiveCache service may not be running or has crashed.
  Network Issues: There may be network connectivity issues between the SAP application server and the LiveCache server.
  Configuration Issues: Incorrect configuration settings in the SAP system or LiveCache settings.
  Database Issues: The underlying database for LiveCache may be experiencing issues or may not be accessible.
  Version Compatibility: There may be compatibility issues between the SAP system and the LiveCache version.
  
  Solution:
  To resolve the MMRP01720 error, you can take the following steps:
  
  
  Check LiveCache Status:
  
  Ensure that the LiveCache service is running. You can check this using the SAP transaction code LC10 or LC11 to monitor the LiveCache status.
  If it is not running, restart the LiveCache service.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues between the SAP application server and the LiveCache server. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Configuration Check:
  
  Review the configuration settings in the SAP system related to LiveCache. Ensure that the connection parameters are correctly set in the SAP system (e.g., RFC destination settings).
  
  
  
  Database Check:
  
  Check the database logs for any issues that might be affecting the LiveCache database. Ensure that the database is up and running.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that might address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  
  System Logs:
  
  Review the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for LiveCache and the specific application you are using to ensure that all prerequisites and configurations are met.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: LC10, LC11, SM21, SM37 (for job monitoring).
  SAP Notes: Always check the SAP Support Portal for the latest notes related to LiveCache and the specific error message.
  Documentation: Review the SAP Help Portal for detailed information on LiveCache and its configuration.
  
  By following these steps, you should be able to diagnose and resolve the MMRP01720 error effectively.