How To Fix /MFND/CORE_MDW_USER004 - Not allowed to update mobile user general info

SAP Error Message - Details

• Message type: E = Error

• Message class: /MFND/CORE_MDW_USER -

• Message number: 004

• Message text: Not allowed to update mobile user general info

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MFND/CORE_MDW_USER004 - Not allowed to update mobile user general info ?

  The SAP error message /MFND/CORE_MDW_USER004 Not allowed to update mobile user general info typically occurs in the context of SAP Mobile Platform or SAP Fiori applications when there is an attempt to update user information that is restricted due to certain permissions or configurations.
  Cause:
  
  Insufficient Permissions: The user attempting to perform the update may not have the necessary authorizations or roles assigned to them. This is often the most common cause of such errors.
  Configuration Issues: There may be specific configurations in the mobile application or backend system that restrict updates to user information.
  User Status: The user account may be in a status that does not allow updates (e.g., inactive or locked).
  Data Locking: The user data might be locked for editing due to ongoing processes or transactions.
  
  Solution:
  
  
  Check User Roles and Authorizations:
  
  Ensure that the user has the appropriate roles assigned that allow them to update mobile user information. This can be done by checking the user’s role assignments in the SAP system.
  You may need to consult with your SAP security team to verify and adjust the roles as necessary.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP Mobile Platform or the relevant application to ensure that updates to user information are permitted.
  Look for any specific settings that might restrict updates to user profiles.
  
  
  
  User Account Status:
  
  Verify the status of the user account. If the account is inactive or locked, it may need to be reactivated or unlocked by an administrator.
  
  
  
  Consult Logs and Documentation:
  
  Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Refer to SAP documentation or support notes related to the specific mobile application or platform you are using.
  
  
  
  Testing with Different User:
  
  If possible, try to perform the same action with a different user account that has known permissions to see if the issue is user-specific.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Search for relevant SAP Notes that might address this specific error message or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for the mobile platform or application you are using to understand the expected behavior and configuration options.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.