How To Fix MEREP_00404 - Mobile ID &1 has the same conversation information as mobile ID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: MEREP_00 - Basic Message

• Message number: 404

• Message text: Mobile ID &1 has the same conversation information as mobile ID &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MEREP_00404 - Mobile ID &1 has the same conversation information as mobile ID &2 ?

  The SAP error message MEREP_00404 indicates that there is a conflict in the mobile IDs being used in a conversation. Specifically, it states that the mobile ID &1 has the same conversation information as mobile ID &2. This typically occurs in scenarios where two different mobile devices or users are trying to access or interact with the same conversation context, which can lead to confusion or data integrity issues.
  Cause:
  
  Duplicate Mobile IDs: The error is often caused by two mobile devices or users attempting to access the same conversation or session simultaneously.
  Session Management Issues: There may be issues with how sessions are managed in the backend, leading to the same conversation context being assigned to multiple mobile IDs.
  Configuration Errors: Incorrect configuration in the mobile application or backend system can lead to this error.
  
  Solution:
  
  Check Mobile IDs: Ensure that each mobile ID is unique and that there are no duplicates in the system. Verify that the mobile IDs are correctly assigned to different users or devices.
  Session Handling: Review the session management logic in your application. Ensure that sessions are properly created and terminated, and that they are not being reused incorrectly.
  User Synchronization: If multiple users are accessing the same conversation, consider implementing a mechanism to handle concurrent access, such as locking or queuing.
  Configuration Review: Check the configuration settings in both the mobile application and the SAP backend to ensure they are set up correctly to handle multiple users and sessions.
  Logs and Traces: Review logs and traces for more detailed information about the error. This can help identify the specific conditions under which the error occurs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the specific SAP module or mobile application you are using to understand how it handles mobile IDs and conversations.
  Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the context in which it occurs and any relevant logs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.