How To Fix MEREP_00057 - Inbox data deleted (mobile ID = &1, sequence number = &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: MEREP_00 - Basic Message

• Message number: 057

• Message text: Inbox data deleted (mobile ID = &1, sequence number = &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MEREP_00057 - Inbox data deleted (mobile ID = &1, sequence number = &2) ?

  The SAP error message MEREP_00057 indicates that there is an issue with the mobile inbox data, specifically that the data has been deleted for a given mobile ID and sequence number. This error typically occurs in the context of SAP Mobile Platform or SAP Fiori applications that utilize mobile services.
  Cause:
  The error can be caused by several factors, including:
  
  Data Deletion: The data associated with the specified mobile ID and sequence number has been deleted from the database or the mobile application.
  Synchronization Issues: There may have been a failure in synchronizing data between the mobile device and the backend system, leading to inconsistencies.
  Expired Data: The data may have a retention policy that causes it to be deleted after a certain period.
  User Actions: The user may have manually deleted the inbox data or performed actions that led to the deletion.
  
  Solution:
  To resolve the MEREP_00057 error, you can consider the following steps:
  
  Check Data Availability: Verify if the data for the specified mobile ID and sequence number still exists in the backend system. If it has been deleted, you may need to recreate or restore the data.
  Re-Synchronize: If the mobile application is out of sync with the backend, try to re-synchronize the data. This may involve refreshing the mobile application or re-logging into the system.
  Review Retention Policies: Check if there are any retention policies in place that might be causing the data to be deleted. Adjust these policies if necessary.
  Error Logs: Review the error logs in the SAP system to identify any additional details or related errors that could provide more context on the issue.
  User Training: If the deletion was caused by user actions, consider providing training or guidelines to users on how to manage inbox data properly.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Mobile Application Logs: Review logs from the mobile application to identify any patterns or specific actions that lead to this error.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.