How To Fix MDG_BS_ECC_CUST002 - Alternative payer &1 of customer &2 is not distributed

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_CUST - Messages for Customer - MDG_APPL

• Message number: 002

• Message text: Alternative payer &1 of customer &2 is not distributed

What causes this issue?

The alternative payer &v1& is not known in the target system. Therefore
it is not distributed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To distribute the alternative payer &v1& of the customer &v2&, first
distribute the customer &v1& and then distribute the customer &v2&
again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_CUST002 - Alternative payer &1 of customer &2 is not distributed ?

  The SAP error message MDG_BS_ECC_CUST002 indicates that there is an issue with the distribution of an alternative payer for a customer in the Master Data Governance (MDG) system. This error typically arises when the system attempts to distribute customer data, but it encounters a problem with the alternative payer information.
  Cause:
  
  Missing Data: The alternative payer information for the customer may be incomplete or missing in the MDG system.
  Inconsistent Data: There may be inconsistencies between the data in the MDG system and the target system (e.g., ECC or S/4HANA).
  Configuration Issues: There could be configuration issues in the MDG or ECC system that prevent the proper distribution of alternative payer data.
  Authorization Issues: The user or process attempting to perform the distribution may not have the necessary authorizations to access or modify the alternative payer data.
  Technical Errors: There may be technical issues, such as problems with the middleware or distribution framework.
  
  Solution:
  
  Check Data Completeness: Verify that all required fields for the alternative payer are filled out correctly in the MDG system. Ensure that the alternative payer is properly defined and linked to the customer.
  Validate Data Consistency: Compare the data in the MDG system with the target system to ensure consistency. Look for discrepancies that may need to be resolved.
  Review Configuration: Check the configuration settings in both the MDG and ECC systems related to customer master data and alternative payers. Ensure that the necessary settings for distribution are correctly configured.
  Authorization Check: Ensure that the user or process has the necessary authorizations to perform the distribution. This may involve checking roles and permissions in the SAP system.
  Monitor Middleware: If you are using middleware (like SAP PI/PO or SAP Cloud Platform Integration), check for any errors or issues in the middleware that could be affecting the distribution process.
  Error Logs: Review the error logs in the MDG and ECC systems for more detailed information about the error. This can provide insights into what specifically is causing the distribution to fail.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like MDGIMG to access the configuration settings or MDG_MAINTAIN to maintain master data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for Master Data Governance for more detailed information on managing customer data and troubleshooting distribution issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message MDG_BS_ECC_CUST002.