How To Fix MDG_BS_ECC_BP_CHECK324 - Multiple values for characteristic &1 in valuation of customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_BP_CHECK - MDG: messages for check on vendor and customer data

• Message number: 324

• Message text: Multiple values for characteristic &1 in valuation of customer &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_BP_CHECK324 - Multiple values for characteristic &1 in valuation of customer &2 ?

  The SAP error message MDG_BS_ECC_BP_CHECK324 indicates that there are multiple values for a characteristic in the valuation of a customer. This typically occurs in the context of Master Data Governance (MDG) for Business Partners (BP) when there is an inconsistency in the data related to the customer master record.
  Cause:
  The error is usually caused by one of the following issues:
  
  Duplicate Entries: There are multiple entries for a characteristic that should be unique for a customer. For example, if a customer is assigned multiple sales areas or different pricing conditions that conflict with each other.
  Configuration Issues: The configuration settings in the system may allow for multiple values for a characteristic that should ideally be singular.
  Data Inconsistency: There may be inconsistencies in the data being uploaded or processed, such as incorrect mappings or data from different sources that conflict.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Data: Review the customer data in the system to identify where multiple values for the characteristic are being assigned. This can be done by checking the customer master record in transaction codes like BP or XD03.
  
  
  Identify Conflicting Characteristics: Determine which characteristic is causing the issue (indicated by &1 in the error message) and check its values for the customer (&2). 
  
  
  Data Cleanup: If you find duplicate or conflicting entries, you will need to clean up the data. This may involve:
  
  Merging duplicate entries.
  Correcting the values to ensure that only one valid entry exists for the characteristic.
  Adjusting the configuration if necessary to prevent future occurrences.
  
  
  
  Validation Rules: Review and, if necessary, update the validation rules in the MDG configuration to ensure that they align with business requirements and prevent multiple values for characteristics that should be unique.
  
  
  Testing: After making the necessary changes, test the customer creation or update process again to ensure that the error no longer occurs.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), XD01 (Create Customer), and XD02 (Change Customer) for managing customer data.
  MDG Configuration: Review the MDG configuration settings related to business partner data governance to ensure that they are set up correctly.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further assistance.