How To Fix MDG_BS_CUST_BOLUI022 - Contact persons can only be created if ERP customer address is maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_CUST_BOLUI - MDG: messages for Cusomer UI related issues

• Message number: 022

• Message text: Contact persons can only be created if ERP customer address is maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_CUST_BOLUI022 - Contact persons can only be created if ERP customer address is maintained ?

  The SAP error message MDG_BS_CUST_BOLUI022 indicates that you are trying to create contact persons in the Master Data Governance (MDG) for Customer data, but the system has detected that the ERP customer address is not maintained. This is a common issue when working with customer master data in SAP MDG.
  Cause:
  The error occurs because the creation of contact persons is dependent on having a valid customer address in the ERP system. If the address information is missing or incomplete, the system will not allow the creation of contact persons. This is a validation check to ensure that all necessary data is present before proceeding.
  Solution:
  To resolve this error, you need to ensure that the ERP customer address is properly maintained. Here are the steps you can follow:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area) in the ERP system.
  Enter the customer number and check if the address details are filled in correctly.
  
  
  
  Maintain Address Information:
  
  If the address is missing or incomplete, fill in the required fields such as street, city, postal code, country, etc.
  Save the changes to the customer master data.
  
  
  
  Re-attempt Contact Person Creation:
  
  After ensuring that the customer address is maintained, go back to the MDG application and try to create the contact person again.
  
  
  
  Check for Additional Validations:
  
  If the error persists, check if there are any additional validations or configurations in the MDG system that might be affecting the creation of contact persons.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD02 / VD02: Change Customer Master Data
  MDGIMG: Access the MDG Implementation Guide for further configuration settings.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for MDG and customer master data management for more detailed information on the prerequisites for creating contact persons.
  
  
  
  Support:
  
  If you continue to face issues, consider reaching out to your SAP support team or consulting the SAP Community for assistance.
  
  
  
  By ensuring that the customer address is properly maintained, you should be able to resolve the error and successfully create contact persons in the MDG system.