How To Fix MDC_GW015 - More than one process template for Basic Mass Update and OTC &1 exist

SAP Error Message - Details

• Message type: E = Error

• Message class: MDC_GW - Gateway implementation related messages

• Message number: 015

• Message text: More than one process template for Basic Mass Update and OTC &1 exist

Self-Explanatory Message

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• What is the cause and solution for SAP error message MDC_GW015 - More than one process template for Basic Mass Update and OTC &1 exist ?

  The SAP error message MDC_GW015 indicates that there is more than one process template available for the Basic Mass Update in the Order to Cash (OTC) process for a specific entity (denoted by &1). This situation typically arises when the system encounters multiple process templates that match the criteria for the mass update operation, leading to ambiguity in which template to use.
  Cause:
  
  Multiple Process Templates: The primary cause of this error is the existence of multiple process templates configured for the same mass update operation in the system. This can happen due to:
  
  Incorrect configuration or setup of process templates.
  Duplicate entries in the configuration for mass updates.
  Changes made to the system that resulted in multiple templates being created for the same process.
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Process Templates:
  
  Go to the configuration settings for the mass update process in your SAP system.
  Check the process templates that are defined for the Basic Mass Update in the OTC area.
  Identify the templates that are causing the conflict.
  
  
  
  Review and Consolidate:
  
  Review the purpose and configuration of each process template.
  If they serve the same purpose, consider consolidating them into a single template to eliminate redundancy.
  If they are meant to serve different purposes, ensure that they are correctly differentiated and that the system can distinguish between them.
  
  
  
  Delete or Deactivate Unnecessary Templates:
  
  If you find that some templates are not needed, you can delete or deactivate them to resolve the conflict.
  Ensure that you have the necessary authorizations and that you follow your organization's change management procedures.
  
  
  
  Test the Mass Update:
  
  After making changes, test the mass update process again to ensure that the error is resolved and that the desired updates can be performed without issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on managing process templates and mass updates.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts who can provide assistance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (to access the SAP Reference IMG) to navigate to the relevant configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on managing process templates.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to resolve the MDC_GW015 error and successfully perform the mass update in the OTC process.