How To Fix /MACCRM/BASIC021 - Error during package determination; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: /MACCRM/BASIC -

• Message number: 021

• Message text: Error during package determination; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MACCRM/BASIC021 - Error during package determination; contact technical support ?

  The SAP error message /MACCRM/BASIC021 Error during package determination; contact technical support typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the package determination process. This process is crucial for determining the correct package or delivery method for a sales order or service order.
  Causes:
  
  Configuration Issues: The package determination settings in the system may not be configured correctly. This includes missing or incorrect entries in the relevant customizing tables.
  Master Data Issues: There may be missing or incorrect master data related to products, customers, or shipping conditions that affect package determination.
  Custom Code: If there are custom enhancements or modifications in the package determination logic, they may be causing the error.
  Transport Issues: If the system has recently undergone a transport of changes, it may have led to inconsistencies in the package determination logic.
  System Bugs: There may be bugs in the version of SAP you are using that affect the package determination process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for package determination in the SAP system. Ensure that all necessary settings are correctly defined in the relevant customizing transactions (e.g., SPRO).
  Review Master Data: Verify that all relevant master data (e.g., product master, customer master, shipping conditions) is complete and accurate.
  Debugging: If you have access to technical resources, consider debugging the package determination process to identify where the error occurs.
  Check for Custom Code: Review any custom code or enhancements related to package determination to ensure they are functioning as intended.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues or bugs related to this error message.
  Contact Technical Support: If the issue persists after checking the above areas, it may be necessary to contact SAP technical support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SE80 for development, and SE37 for function modules related to package determination.
  Documentation: Review SAP documentation related to package determination in CRM to understand the expected configuration and processes.
  Community Forums: Consider checking SAP community forums or discussion boards for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the /MACCRM/BASIC021 error in your SAP system.