How To Fix /MACCRM/BASIC021 - Error during package determination; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: /MACCRM/BASIC -

• Message number: 021

• Message text: Error during package determination; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /MACCRM/BASIC021 - Error during package determination; contact technical support ?

  The SAP error message /MACCRM/BASIC021 Error during package determination; contact technical support typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the package determination process. This process is crucial for determining the correct package or delivery method for a sales order or service order.
  Causes:
  
  
  Configuration Issues: The package determination settings in the system may not be configured correctly. This includes missing or incorrect entries in the relevant customizing tables.
  Master Data Issues: There may be missing or incorrect master data related to products, customers, or shipping conditions that affect package determination.
  Custom Code: If there are custom enhancements or modifications in the package determination logic, they may be causing the error.
  Transport Issues: If the system has recently undergone a transport of changes, it may have led to inconsistencies in the package determination logic.
  System Bugs: There may be bugs in the version of SAP you are